mce19 Privacy Policy
Protecting your personal information is our highest priority — learn in detail here how mce19 collects, uses, and keeps your data safe.
Introduction and Purpose
mce19 is a trusted online gaming and sports betting platform operated for players in Bangladesh. Protecting your privacy is an integral part of our responsibility. This Privacy Policy ("Policy") explains what information we collect when you register on the mce19 platform, play games, or use our services, how we process that information, and in what circumstances we share it with third parties.
This policy operates alongside our Terms and Conditions. By using the platform, you are considered to have agreed to the terms set out in this policy. If you disagree with any part, please stop using the service and contact our support team.
What Information We Collect
To ensure the smooth operation of the mce19 platform and to protect you, we may collect the following types of information:
2.1 Personal Identity Information
- Full name, date of birth, and gender
- National ID number or passport number (for age verification)
- Current address and country of residence
- Email address and mobile number
2.2 Financial Information
- bKash, Nagad, Rocket, Upay, or bank account details (for deposits and withdrawals)
- Transaction history — deposit amounts, withdrawals, and bonus usage
- Visa or Mastercard card details (where applicable)
2.3 Technical and Usage Information
- IP address, device type, browser version, and operating system
- Session logs, login times, gaming history, and betting details
- Cookie and local storage data
- Referral source and entry page information
2.4 Communication Records
- Live chat conversations and email correspondence
- Information relating to complaints, requests, or feedback
How We Collect Information
mce19 collects your information in several ways:
- Information You Provide Directly: Through completing registration forms, the identity verification process (KYC), during deposits or withdrawals, and through contact with the support team.
- Automatic Collection: Technical information is automatically collected while you use our platform through cookies, web beacons, and log files.
- From Third Parties: Information may be received from identity verification agencies, payment processors, and fraud prevention services.
Purposes for Using Your Information
We use your information only for the following legitimate purposes:
- Account Management: Handling registration, verifying logins, and ensuring account security.
- Age and Identity Verification: Preventing access by those under 21 years of age and complying with KYC regulations.
- Processing Financial Transactions: Completing deposits, withdrawals, and bonus distributions properly.
- Responsible Gaming: Identifying unusual betting patterns to assist users and implementing responsible gaming policies.
- Fraud Prevention: Operating anti-money laundering (AML) and fraud detection measures.
- Customer Support: Responding to your questions, complaints, or requests.
- Service Improvement: Analysing and improving the performance of the platform.
- Communications: Sending important account updates, security alerts, and promotional offers (with your consent).
Data Storage and Security
mce19 adopts industry-standard technical measures to protect your personal information:
- SSL/TLS Encryption: All data transmissions on our platform are protected by 256-bit SSL encryption.
- Encrypted Database: Stored information is held on secure encrypted servers with no unauthorised access.
- Restricted Access: Only authorised staff can access the information they need.
- Regular Security Reviews: Our systems undergo regular security testing.
- Data Retention Period: Information is retained while your account is active and, after the service ends, for a defined period as required by law.
Please note — no method on the internet is one hundred percent secure. We apply the highest level of protection, but complete security cannot be guaranteed.
Sharing Information with Third Parties
mce19 does not sell your personal information for commercial purposes. However, information may be shared in the following limited circumstances:
- Payment Processors: The minimum necessary financial information to complete transactions with bKash, Nagad, Rocket, Upay, and banking partners.
- Identity Verification Services: With approved third parties for identity verification as part of the KYC process.
- Fraud Prevention: With technology service providers that detect fraud and money laundering.
- Legal Obligations: To relevant authorities under a court order or government directive.
- Game Providers: Necessary technical information relating to gameplay with providers such as Pragmatic Play, Evolution Gaming, JILI, Spribe, Microgaming, NetEnt, Ezugi, and PG Soft.
All third parties are contractually obliged to maintain data confidentiality and may use the information received only for the specified purpose.
Cookie Policy
mce19 uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.
7.1 Cookies We Use
- Essential Cookies: Required for login sessions, security tokens, and the core functionality of the platform.
- Functionality Cookies: To remember your preferences, language settings, and personalised account experience.
- Analytics Cookies: To analyse site usage and improve the service.
7.2 Cookie Controls
You can control or delete cookies through your browser settings. However, disabling essential cookies may limit some features of the platform.
Your Rights
Every user of the mce19 platform has the following rights regarding their personal information.
Right to Access
You may request to know what information we have collected about you.
Right to Rectification
You may request the correction of incomplete or inaccurate information.
Right to Erasure
In certain circumstances, you may request that your information be deleted.
Right to Object to Processing
You may object to marketing communications or to the processing of certain information.
Right to Data Portability
You may request the information collected about you in a machine-readable format.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be temporarily suspended.
To exercise these rights, email [email protected] or contact us via 24/7 live chat. Due to legal obligations, some information must be retained for a set period, in which case a deletion request may be partially fulfilled.
Protection of Minors' Privacy
mce19 is operated for those aged 21 and over only. We do not intentionally collect any information from minors. Age verification is mandatory during registration. If we become aware that information from a minor has been collected by mistake, it will be deleted immediately and the associated account will be closed.
Marketing Communications
With your consent, mce19 may send promotional offers, bonus updates, and gaming-related information by email. You may opt out of these communications at any time:
- By clicking the "Unsubscribe" link in a received email
- By changing your notification preferences in our account settings
- By contacting the support team
Important account-related messages (security alerts, transaction confirmations) will still be sent after you opt out of marketing, as these are an essential part of the service.
International Data Transfers
mce19's technology infrastructure may use servers located in various places around the world. Even if your information is transferred outside Bangladesh, we ensure it is stored in accordance with the protection standards described in this privacy policy. All data transfers are conducted under appropriate security measures and contractual safeguards.
Policy Changes and Updates
mce19 may update this privacy policy from time to time. If any significant changes are made:
- The "Last Updated" date at the top of the page will be changed
- Registered users may be notified by email
- A notification may be shown when logging in to the platform
Continuing to use the platform after an update means you are considered to have accepted the revised policy. We therefore recommend reviewing this page regularly.
Third-Party Websites and Services
The mce19 platform integrates services from game providers such as Pragmatic Play, Evolution Gaming, JILI, Spribe, NetEnt, Microgaming, Ezugi, and PG Soft. These third-party services have their own privacy policies which mce19 does not control. We recommend that you review the privacy policies of those services separately.
Contact and Complaints
If you have any questions, concerns, or requests about this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: Bengali-language support available 24 hours a day, 7 days a week
We aim to respond to your request as soon as possible after receiving it. More complex matters may take a little longer to investigate fully, but we treat every request with the appropriate level of care.
Have More Questions?
Our 24/7 support team is always ready to answer any of your questions in Bengali.
View Frequently Asked QuestionsRelated Policies
Terms and Conditions
Read the full terms and conditions for using mce19 — bonuses, betting rules, and account policies.
Read More →Responsible Gaming
Learn about advice for playing safely and responsibly, and the self-exclusion feature.
Read More →